How Customer-Focused is Your Website? Stalking the Narcissistic Web!
You’re at a dinner reception. The stranger next to you strikes up a conversation.
It only takes a few minutes before you realize: “This guy’s completely self-absorbed.” No matter how hard you try, every topic leads back to him. Soon, you find yourself inching away.
Guess what? You can find the same thing on the web. Sites that are egocentric. More interested in talking about themselves than solving customer problems. However, unlike the dinner reception situation, your escape from a self-absorbed website is quick and painless.

Their top challenges for 2012 are: 